Except for days when my wife spells me of my post-army duties, I drive my daughter to school. Each day, without fail, we encounter a transformation in mood as we approach the first crossing guard at Richview Middle School.
An Africa American gentleman in his late fifties mans the crosswalk in front of the school, and his smile changes the mood of everyone that sees it, even those with the temperament of a cornered rattler. It’s magical.
Despite the weather, he points, waves, laughs, and beams with a toothy smile that draws your attention like Sauron’s eye. One cannot help but smile back at the man. He is quite literally a flashlight in the land of the blind. Subconsciously, facial muscles flex and despite the traffic that flows like molasses, despite the fact that it’s early, despite the fact that most drivers are sipping some caffeinated beverage to try and part the morning fog inside their heads, everyone returns the smile – an exchange of gladness.
His magical aura and mood of genuine happiness is infectious. I do not know the man. I’ve never spoken to him. I’ve only exchanged smiles and even caught myself waving at him to make sure that he knows that I know and appreciate the fact that he chooses to be happy every day of his earthly existence. I can sense that he made a decision a long time ago that he would face each day with cheerfulness, and that deserves my recognition, my gratitude.
We’ve all encountered an environment where the climate was foul. Eternal pessimists are sadly also infectious within an organization. They breed ill will and negativity like diseased rats. Subsequently, they should be cured or eradicated – figuratively of course. But, we’re not here to talk about our organizational cavities. We are here to praise those like our Richview crossing guard.
Whether you are the CEO or a line employee, if you want to make a difference in the climate within your organization, begin tomorrow with a smile and a positive attitude. Find something good in all those you encounter. Emulate the behavior you’d like to see within your organization, and soon you will be met with a mirrored smile from all those you meet. It can’t be helped – smiles breed smiles.